FAQ - Frequently Asked Questions | TrendyPrime
Frequently Asked Questions (FAQ)
Welcome! We're glad you're here. Below you'll find answers to the most common questions about our products, shipping, returns, and more. If you can't find what you're looking for, feel free to reach out to us anytime.
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🛒 ORDERING
Q: How do I place an order?
A: Browse our collection, add your favorite items to the cart, and proceed to checkout. Enter your shipping and payment details, and you'll receive an order confirmation email within minutes.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please email us at dharmveernishad2764@gmail.com within 12 hours of placing your order. After this window, we may not be able to make changes as your order will already be in processing.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout next time.
Q: I didn't receive an order confirmation email. What should I do?
A: Please check your spam or junk folder first. If you still can't find it, email us at dharmveernishad2764@gmail.com with your name and order details, and we'll resend it to you.
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🚚 SHIPPING (Worldwide)
Q: Do you ship internationally?
A: Yes! We proudly ship worldwide. No matter where you are, we'll deliver right to your doorstep.
Q: How long does shipping take?
A:
- Order Processing: 1-3 business days
- Standard International Shipping: 10-20 business days (depending on your location)
- Some remote areas may take up to 20 business days
Q: How much does shipping cost?
A: We offer FREE Worldwide Shipping on all orders! No hidden charges at checkout.
Q: How do I track my order?
A: Once your order ships, you'll receive a confirmation email with a tracking number and link. You can track your package anytime through the carrier's website. Please allow 3-5 business days for tracking information to update after shipment.
Q: Will I have to pay customs duties or import taxes?
A: Depending on your country, customs duties or import taxes may apply when your package arrives. These charges are the responsibility of the customer and are determined by your local customs office. We recommend checking with your country's customs department for more information.
Q: What if my package is delayed?
A: International shipping can occasionally be delayed due to customs clearance, weather, or carrier issues. If your order takes longer than 25 business days, please contact us at dharmveernishad2764@gmail.com and we'll investigate immediately.
Q: What if my package is lost or never arrives?
A: If your tracking shows no movement for over 15 business days, please email us at dharmveernishad2764@gmail.com. We will work with the shipping carrier to locate your package or offer a replacement/refund as needed.
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💳 PAYMENT
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) and PayPal for secure international transactions.
Q: Is my payment information secure?
A: Absolutely! Our checkout is fully SSL encrypted, and we use trusted, PCI-compliant payment processors like PayPal and Shopify-secured gateways to protect your payment data.
Q: In what currency are prices displayed?
A: All prices on our store are displayed in US Dollars (USD). Your bank or PayPal will automatically convert the amount to your local currency at the current exchange rate.
Q: Why was my payment declined?
A: This could be due to:
- Incorrect card details
- Insufficient funds
- Your bank blocking international transactions
- Card not enabled for online purchases
Please check with your bank or try a different payment method. You can also pay through PayPal for a smooth experience.
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↩️ RETURNS & REFUNDS
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unused, in their original packaging, and in the same condition you received them. Proof of purchase (order number) is required.
Q: How do I return an item?
A: Email us at dharmveernishad2764@gmail.com with your order number and the reason for return. We'll respond within 24-48 hours with detailed return instructions.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. In such cases, we'll cover the return shipping.
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, refunds are processed within 5-7 business days. Please allow an additional 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
Q: What if I receive a damaged or wrong product?
A: We're sorry for the inconvenience! Please email us at dharmveernishad2764@gmail.com within 48 hours of delivery, including:
- Your order number
- Clear photos of the damaged/wrong item
- Photos of the packaging
We'll arrange a replacement or full refund at no extra cost to you.
Q: Can I exchange an item?
A: Yes! Contact us at dharmveernishad2764@gmail.com with your order number and the item you'd like to exchange. We'll guide you through the process.
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📦 PRODUCTS
Q: How do I know if a product is in stock?
A: Product availability is shown on each product page. If an item is out of stock, you can join the waitlist by entering your email, and we'll notify you as soon as it's back.
Q: Are the product colors accurate?
A: We do our best to display product colors as accurately as possible. However, slight variations may occur due to monitor settings, screen resolution, and lighting conditions.
Q: Are your products covered by a warranty?
A: All our products come with a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us and we'll make it right.
Q: Where are your products made?
A: Our products are sourced globally from trusted manufacturers to ensure the best quality at affordable prices.
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📞 CUSTOMER SUPPORT
Q: How can I contact customer support?
A: We're here to help! Reach us anytime:
📧 Email: dharmveernishad2764@gmail.com
🕒 Support Hours: Monday - Saturday, 9:00 AM - 9:00 PM (IST / GMT+5:30)
We typically respond to all inquiries within 24 hours.
Q: Do you have a physical store?
A: We are an online-only store, which helps us offer high-quality products at the best possible prices, delivered straight to your door.
Q: Can I get a response in my language?
A: Our primary support language is English. However, feel free to write to us in your language — we use translation tools to assist customers worldwide.
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👤 ACCOUNT
Q: How do I create an account?
A: Click on the "Account" icon at the top of our website and select "Create Account." Fill in your basic details, and you're all set!
Q: I forgot my password. What do I do?
A: On the login page, click "Forgot Password," enter your registered email, and follow the instructions sent to your inbox to reset your password.
Q: How do I update my account information?
A: Log in to your account, go to "Account Settings," and update your name, address, or password as needed.
Q: How do I delete my account?
A: Email us at dharmveernishad2764@gmail.com and we'll delete your account and personal data within 7 business days, in compliance with privacy laws.
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🎁 PROMOTIONS & DISCOUNTS
Q: Do you offer discounts?
A: Yes! Subscribe to our newsletter to receive exclusive discounts, special offers, and early access to new products.
Q: How do I use a discount code?
A: At checkout, enter your code in the "Discount Code" box and click "Apply." Your discount will be reflected in the total before payment.
Q: Can I use multiple discount codes on one order?
A: Only one discount code can be applied per order. Choose the one that gives you the best savings!
Q: Do you offer student or bulk discounts?
A: For bulk orders or special discount inquiries, please email us at dharmveernishad2764@gmail.com — we'll be happy to help.
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🔒 PRIVACY & SECURITY
Q: Is my personal information safe?
A: Yes, your privacy is our top priority. We use industry-standard encryption and never share your personal information with third parties (other than for order fulfillment, like shipping carriers).
Q: Do you send promotional emails?
A: We send occasional emails with offers, new arrivals, and updates — but only if you opt in. You can unsubscribe anytime by clicking the link at the bottom of any email.
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Still Have Questions?
We'd love to hear from you! Our friendly support team is just an email away.
📧 Email us: dharmveernishad2764@gmail.com
🕒 Response Time: Within 24 hours
Thank you for shopping with us! ❤️